Customer Responsibilities

    Exports out of the united states will have different shipping requirements depending on how the importing country has their customs requirements structured. Some countries allow us to prepay duty(international tax between countries) which allows us to ship straight to customers doorsteps, however this is not always the case. The cheapest international shipping methods often require knowledge on which country-specific forms are needed to meet custom documentation requirements there is also different tax rates (duty) and classifications/tariff codes(item identification codes) for each country. 

    The complexity of the international shipping system and the fact that there is no global shipping system makes shipping via the cheapest methods both more time consuming, and prone to mistakes. This means that customers packages might get delayed/returned/or even lost while using the cheaper methods. As a result bluebot needs to apply additional handling cost ,when using the less expensive carriers, to off set the cost of inevitable returns by customs. 

    While it is our goal and intension to get our products to our customers as quickly and cheaply as possible we always recommend paying extra for shipping using hassle-free carriers such as (DHL, and FedEx) to reduce the chance of delays. Should a customer prefer to have their bluebot via a cheaper carrier, we will attempt to send the package up to 3 times before canceling the order and issuing a refund. 

    Customer must also expect, in the event that the duty tax on international shipments cannot be paid ahead of time, to need to contact their countries customs department to pay the duty before the package is released to the final destination. Failure to pay the duty cost will result in the package being returned to bluebot and the cost of the failed shipment will need to be paid prior to reshipping. Refunds after failed delivery (due to customer error) will be issued minus the shipping/handling costs.

If you have any questions or would like to speak to a member of the bluebot team, contact us directly at [email protected] or call/text (831) 275-2715 M-F 10 AM - 6 PM PST.