Damage and how we classify it

Types of damage:

1. Cosmetic Damage:
   
   

   • Definition: Cosmetic damage refers to superficial or aesthetic harm to the appearance of the BlueBot device that does not affect its functionality or performance.

   • Examples: Scratches, dents, scuffs, or any surface blemishes that are visible but do not impair the device's operation.

   • Impact: Cosmetic damage is typically cosmetic in nature and does not affect the device's internal components or operational capabilities. It is generally excluded from warranty coverage as it does not hinder the intended function of the device.
     
     

2. Physical Damage:
   
   

   • Definition: Physical damage involves harm to the structural integrity or internal components of the BlueBot device, affecting its functionality.

   • Examples: Cracks, breaks, weather damage, or any form of damage that impacts the device's ability to operate as intended.

   • Impact: Physical damage can significantly impair the performance and functionality of the device. Unlike cosmetic damage, physical damage may void warranties, as it often results from accidents, misuse, or other factors beyond the control of the manufacturer.

We perform a thorough visual inspection of the devices when they are returned to our Flow Lab (Video recorded unboxing and inspection is standard). When we receive damaged products, they may be subject to a charge. The fees are listed below.

Damaged or Defective Items: 

If you receive a damaged or defective product, please contact our Customer Support team immediately for assistance. We will arrange for a replacement or refund.

*“Like new” meaning-

No physical or cosmetic damage to the device.

No scratches or chips to the paint on the enclosure of the bluebot.

No scratches to the ultrasonic train housing, pipe gripping fins, or the floating ultrasonic train.

All accessories included in the undamaged box (usb-c cable, c clamps, additional sticky pads).

Deductibles and replacement costs for damaged parts on returns and exchanges:

Cost to replace scratched bluebot shell/body: With insurance $15, without: $30

Cost to replace lightly scratched ultra-sonic train, still functioning: With insurance $35, without $75

Cost to replace deeply scratched ultrasonic train or broken-mounting points, still functioning: With insurance 30% of purchase price, without 75% of purchase price.

Cost to replace Non-functioning ultra-sonic train like new condition: With insurance 20% purchase price, without 80% purchase price .

Cost to replace lost, stolen, or irreparable device: With insurance $25% of purchase price, without full-price

Replacement accessories (power cord, pads, clips bundle) : $15

Contact Information:

For any questions or concerns regarding our return policy, please reach out to our Customer Support team at [email protected].

Thank you for choosing bluebot. We appreciate your business and are committed to ensuring your satisfaction with our products.