Top 5 Connection Tips

Modified on Mon, 05 Feb 2024 at 10:29 AM

Here are the Top 5 Tips for a successful bluebot pairing and Wi-Fi connection.

1. AP Mode:

AP mode stands for "Access Point" mode and is an important step to getting bluebot connected.  During connection, it is likely that your device is displaying a solid green light upon power-up. There will be a step during the app led connection process where you are instructed to press and hold the power button down for 5 seconds until it begins flashing green and then turning solid green.

Some users skip this as the device may already be displaying a solid green light. Do not skip this step as it refreshes the handoff from bluebot to your phone. 

2. Accepting the “Join” prompt:

During connection, bluebot will create it's very own network that your phone needs to connect to for the "handoff" of information to your Wi-Fi network. Bluebot essentially becomes a mobile hotspot during this process and you will get an invitation to join the bluebot network.  Selecting “Join” promptly is strongly recommended.

We understand that it can take a few minutes in some cases for bluebot to ask you to join the bluebot network and leaving bluebot to sit may seem tempting, but this can cause a failed connection and require you to restart from the beginning.

3. Validate Network Credentials:

Seeing a red light? Please take the time to write down your network name and password. It's important to confirm your Wi-Fi credentials prior to connecting bluebot to your network. An incorrect Wi-Fi password will cause the connection to fail and will produce a red light. Please remember network name and password are case sensitive.

4. Connect Your Device Near Your Router

For the initial Wi-Fi connection of bluebot to the cloud, it is required to have as strong "full bars" Wi-Fi signal. This is important because during the initial connection process you are programming the bluebot firmware. Being near your primary source of Wi-Fi makes the process a lot easier and much more reliable. Once connected and instructed by the app to take out to the install location and have connection issues, you can confirm it's due to the distance from the router and not the bluebot itself.

5. Still having an issue?

Sometimes the local network needs to be reset to get the best signal possible.  If you think you need to reset your network, please start by unplugging both the modem and the router you are trying to connect with on your network.  Then power on your modem, let it finish coming online before powering on your router.  If network problems persist you many need to contact an IT professional to check the setting on your router to ensure you have a 2.4GHz network available to connect to.

If you have any questions, please submit a support ticket or call (831)275-2715 and leave a message. A member of our support team will call you back within 24 hours.

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