Damage and How We Classify It

Modified on Mon, 05 Feb 2024 at 10:29 AM

  1. Cosmetic Damage:

    • Definition: Cosmetic damage refers to superficial or aesthetic harm to the appearance of the BlueBot device that does not affect its functionality or performance.

    • Examples: Scratches, dents, scuffs, or any surface blemishes that are visible but do not impair the device's operation.

    • Impact: Cosmetic damage is typically cosmetic in nature and does not affect the device's internal components or operational capabilities. It is generally excluded from warranty coverage as it does not hinder the intended function of the device.

  2. Physical Damage:

    • Definition: Physical damage involves harm to the structural integrity or internal components of the BlueBot device, affecting its functionality.

    • Examples: Cracks, breaks, weather damage, or any form of damage that impacts the device's ability to operate as intended.

    • Impact: Physical damage can significantly impair the performance and functionality of the device. Unlike cosmetic damage, physical damage may void warranties, as it often results from accidents, misuse, or other factors beyond the control of the manufacturer.

We perform a thorough visual inspection of the devices when they are returned to our Flow Lab (Video recorded unboxing and inspection is standard). When we receive damaged products, they may be subject to a charge. The fees are listed below.

Damaged or Defective Items: If you receive a damaged or defective product, please contact our Customer Support team immediately for assistance. We will arrange for a replacement or refund.

*“Like new” meaning-

No physical or cosmetic damage to the device.

No scratches or chips to the paint on the enclosure of the bluebot.

No scratches to the ultrasonic train housing, pipe gripping fins, or the floating ultrasonic train.

All accessories included in the undamaged box (usb-c cable, c clamps, additional sticky pads).

If you have any questions, please submit a support ticket or call (831)275-2715 and leave a message. A member of our support team will call you back within 24 hours.

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