Updated February 26, 2021
Returns must be processed within 30 calendar days of delivery. To complete your return, we require a receipt, proof of purchase or order number. If 30 calendar days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be undamaged (exception manufacturer defects) and not be missing parts. It must also be in the original packaging. We do ask you to pay for the return shipping costs. We are not responsible for damage or loss caused by shipping carriers.
Downloadable software products and subscriptions cannot be returned.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, then your refund will be processed within 14 business days and a credit will automatically be applied to your credit card or original method of payment.
LATE OR MISSING REFUNDS (IF APPLICABLE)
Please allow 14 business days for refunds to appear once issued. If you still do not see the refund on your bank or credit card statement after this time, contact us at https://help.bluebot.com/hc/en-us/requests/new.
EXCHANGES (IF APPLICABLE)
We replace items if they are defective or damaged in transit. We will replace a bluebot device within one year of purchase if the defect is due to a defect in the manufacturing process.
If you need to exchange your bluebot device for the same item, send a note at https://help.bluebot.com/hc/en-us/requests/new to start the exchange process. We will send you a pre-paid shipping label, and will pay for return shipping costs for qualifying exchanges under our warranty (otherwise you would be responsible for the costs of shipping). We are not responsible for any loss or damage by the shipping carrier.
Refunds will be issued to the original purchaser in the original form of payment. The purchaser will be notified of the refund.