This indicates that your bluebot device is connected to your home network successfully but is unable to reach the bluebot cloud. You will not have data displaying in your app if this problem persists. Please file a support ticket by emailing email@example.com , visiting this link, or chatting from within the app.
If you would like to speak to a member of the bluebot team, simply navigate to Settings > Support from within the app and choose your preferred method of communication. Otherwise, you can email firstname.lastname@example.org