There are many possible reasons you might not see flow, many of which are quick and easy to identify. We recommend working with a member of the bluebot team via Settings > Support from within the app, or emailing directly at email@example.com for the quickest resolution of your issue.
To expedite the resolution of your ticket, we recommend going to your device location and taking note of the LED color and status (solid/blinking) of your device. This will assist us in troubleshooting your device status.
If you would like to include additional device information, the following can be very helpful for our support team to know: Navigate to the individual device screen by tapping the name of the device in question from the summary screen. Your device health status will be displayed in the top left, underneath the device name. Scroll down to Device Info and you will be able to see Signal Quality, and additional information from your device sensors.
If you would like to speak to a member of the bluebot team, simply navigate to Settings > Support from within the app and choose your preferred method of communication. Otherwise, you can email firstname.lastname@example.org